If your tracking information is older than 5 days and still shows no movement, please send us an email at service@furhaven.com. Shipping times: Please allow 1-2 days for orders to receive an origin scan after being dropped off with the corresponding shipper
Holiday Shipping Deadline: Our 2023 Holiday Shipping Deadline is December 13th for our free shipping options to arrive to you in time for the Holidays.
Holiday Return Policy Update:
Holiday purchases made until December 24th, 2023 will have until January 31st, 2024 to return items.
We're happy to answer questions or help you with returns.
You can reach us by phone at 888-459-2337, from 7:30am-4pm PST Monday through Friday, or via email at service@furhaven.com, or you can fill out the contact form below.
Have questions? Please view our Frequently Asked Questions page for answers to common questions and issues.
Have an issue with your product? If you would like to make a warranty claim, please visit the Warranty Claims page and customer service will gladly assist you. To register your new purchase and warranty details, please visit our Warranty Program page.
Have other business related inquiries? Click for Business Inquiries, Charity, and Social Media & Marketing.
