The following applies to shipments made directly to customers from FurHaven Pet and does not apply to products shipped via alternate suppliers, distributors or sales platforms. FurHaven Pet offers free returns within thirty (30) days of receipt of product (per tracking records provided by shipping company). Returns are limited to product that is in saleable condition or is otherwise undamaged other than through normal wear and tear. Returns will be accepted for a variety of reasons (size, color, fabric, use) EXCLUDING damage (whether intentional or unintentional) inflicted on products by animals, humans, acts of God or natural events. Proof of purchase, receipt or gift receipt listing the date/vendor/product SKU/product name/cost are required for all Returns.